Tails of some airplanes at airport during boarding operations. They are four planes on a sunny day, with a blue sky. Travel and transportation concepts.

Rapid Response. Trusted Support.

Ontic AOG

At Ontic, we understand that when an aircraft is grounded, every second matters. Our AOG Support Service provides 24/7 access to critical components and expertise, minimizing downtime and getting your operation back in the air fast.

Need to get in touch?

International: +44 333 666 6842
USA: 1-800-223-9280

Email the AOG team

Ontic AOG

Dedicated AOG Support

We aim to respond to you within 4 hours or less and our expert team ensures fast, efficient and reliable solutions to minimize operational disruptions.

Our global network, extensive inventory of critical parts, and skilled technicians allow us to deliver immediate assistance for urgent repairs, component replacements and troubleshooting.

Ontic's commitment to excellence makes us your trusted partner in AOG support.

Our AOG Process

How we work with you

How it Works
1. Customer contacts Ontic AOG support via phone or email.

2. Our team confirms part numbers, availability, and lead time.

3. AOG quote(s) issued immediately for customer authorization.

4. Our team processes under priority handling; shipping confirmation provided.

5. Customer confirms receipt and performance, ensuring total resolution.
Step 1
What We Need From You
• Aircraft Tail Number

• Aircraft Current Location

• Date and Time of Next Scheduled Flight

• Operator AOG Declaration of MEL CAMO reference
Step 2
Flexible Sourcing Options
Because AOG events are unpredictable, Ontic offers multiple solutions to ensure rapid part availability:

• Runner Inventory – Fast-moving, high-demand items stocked and ready for dispatch.

• Partner Sourcing – Collaboration with approved suppliers for rare or high-cost components.

• Exchange or Loan Options – Minimize downtime while repairs or replacements are arranged.
Step 3